Privacy Policy

At Globedgent, your privacy is not just a policy — it is a core principle of how we operate. We are committed to being transparent about how we collect, use, protect, and manage your personal information when you visit our website or use any of our services.

This Privacy Policy applies to all personal information collected through our website at globedgent.com.au, including our free website audit tool, consultation enquiry forms, and any related digital services we provide.

By using our services, you consent to the practices described in this Privacy Policy. This document is written in clear, plain language — we believe you deserve to know exactly what happens to your data, without legal jargon.

Before we get into the details, here is our straightforward commitment to you — the principles that guide everything we do with your data:

We only collect information that is necessary to provide and improve our services. Here is exactly what we may collect when you use our website audit tool or contact us:

Information you provide directly:

• Website URL — the address of the site you wish to audit
• Email address — used to send your audit results and follow-up communication
• Full name (optional) — used to personalise communication
• Phone number — used solely for consultation purposes if requested
• Preferred contact time — so our team can reach you at a convenient time

Information collected automatically:

• IP address & browser type — collected for security logging and abuse prevention only
• Pages visited & time spent — collected via basic analytics to improve site performance
• Basic cookie data — for session management and user experience improvement (see Section 8)

We do not collect sensitive personal information such as financial details, government-issued identification, health information, or biometric data.

We use the information we collect only for specific, legitimate purposes. Your data will never be used outside the following defined purposes:

• To generate and deliver your website audit report
• To send you a confirmation email with your audit results and submitted details
• To contact you at your preferred time regarding your audit request or potential consultation
• To respond to your enquiries, questions, or support requests
• To improve and maintain the performance, accuracy, and usability of our services
• To comply with applicable legal obligations or respond to lawful government requests

We take the security of your personal information seriously. As a cyber security company, we hold ourselves to a higher standard than most. We implement multiple layers of protection to ensure your data remains safe:

• Encrypted transmission. All data transmitted between your browser and our servers is protected using SSL/TLS encryption.
• Access control. Access to stored data is strictly limited to authorised Globedgent personnel on a need-to-know basis.
• Secure infrastructure. Our systems are hosted in secure, audited environments with regular security reviews.
• Email security. We use authenticated SMTP with encryption for all automated email communications.
• No unnecessary retention. Data is not kept beyond its stated retention period (see Section 6).

While we take every reasonable precaution to protect your information, please note that no method of transmission over the internet is 100% secure. We encourage you to use strong, unique passwords and to contact us immediately if you suspect any unauthorised use of your data.

We do not hold your data indefinitely. Our data retention policy is clear and strictly enforced:

Here is how the data lifecycle works from the moment you submit your information:

You may also request early deletion of your data at any time by contacting us at hello@globedgent.com.au. We will action your request within 5 business days.

We have a firm and non-negotiable position on data sharing:

Your data is used exclusively within Globedgent for the purposes outlined in this policy. The only limited exceptions where we may disclose information are:

• Legal compliance. If required by Australian law, a court order, or lawful request by a government authority, we may disclose the minimum information necessary to comply.
• Protection of rights. If necessary to protect the rights, property, or safety of Globedgent, our users, or the public, we may share information as permitted by law.

In both cases above, we will disclose only the minimum amount of information required, and we will notify you where legally permissible to do so.

Our website uses a minimal set of cookies to ensure the website functions correctly and to improve your browsing experience.

• Session cookies — temporary cookies deleted when you close your browser, used to maintain your session state
• Analytics cookies — used to understand aggregate, anonymous usage patterns to improve our website performance

You can control or disable cookies through your browser settings at any time. Note that disabling cookies may affect the functionality of certain parts of our website.

Under the Australian Privacy Principles (APPs) and applicable privacy law, you have the following rights regarding your personal information held by Globedgent:

To exercise any of these rights, please contact us at hello@globedgent.com.au. We will respond to all requests within 5 business days.

Our website may include links to external websites for reference or informational purposes. These third-party sites operate independently and have their own privacy policies, which we have no control over.

Globedgent is not responsible for the privacy practices, security, or content of any external website. We strongly recommend reviewing the privacy policy of any third-party site you visit through a link on our platform before submitting any personal information to them.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children or minors. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at hello@globedgent.com.au and we will delete the information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the "Last Updated" date shown at the top of this page.

For significant changes that materially affect how we handle your personal information, we will make reasonable efforts to notify affected users via email (if we hold your contact details) prior to the change taking effect.

Your continued use of our services after any changes are posted constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this page periodically.

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a privacy-related complaint, please contact us. We are committed to resolving any concerns promptly and professionally.